Refund policy

Returns & Refunds

At Toy Around, every order is checked before it leaves us. Because of this, we do not accept returns or exchanges, except in the cases below.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not the item you ordered, we'll make it right.

• Contact us within 48 hours of delivery.
• Include your order number and clear photos of the item and its packaging.
• The item must be unused and in its original packaging.

Once we confirm the issue, we will replace the item or, if a replacement isn't available, refund you in full, including the delivery fee. We'll arrange collection of the item at no cost to you.

What we can't accept

• Change-of-mind returns or exchanges.
• Items that have been used, assembled, or opened beyond what's needed to check them.
• Issues reported more than 48 hours after delivery.

Tip

Please check your order when the courier arrives. If something looks wrong, let us know right away.

Questions? Reach us through our Contact page.